Refund Policy

Refund Policy

This refund policy governs all return and refund requests submitted for purchases made through hellyhansen.it.com.

Return Eligibility Window

You may initiate a return request within 60 days after receiving your items. All returned goods must remain unused, unwashed, with original tags and packaging intact. Items that show signs of heavy wear, damage caused by customer use or missing original accessories may not qualify for refund.

Return Shipping

Return shipping service is free for eligible returns. After your return request gets approved, we will provide instructions for sending items back to our designated return location.

Refund Processing Timeline

Once we receive and inspect your returned items, we will start refund verification. Approved refunds will be processed back to your original payment method within 5 to 10 business days. The actual arrival of funds may vary slightly depending on the rules of your payment provider.

How to Submit Return Request

To apply for return and refund, please send an email to info@hellyhansen.it.com with your order number and return reason. Our support team will review your application and guide you through the return steps.